All of our products are customized and personalized just for you; therefore they are non-returnable and non-refundable. Please choose your personalization carefully and contact us prior to ordering with any questions in regards to monogramming, fonts, colors, etc. Make sure that your order is accurate before submitting as all sales are final. You will receive an order confirmation shortly after placing your order so please review your confirmation carefully. If you see an error in your order, notify us immediately because once your order is placed, we cannot guarantee that we will be able to change it due to quick production times especially during peak holiday times. Once an order is placed it can not be cancelled at any time. Three Hip Chicks reserves the right to refund any purchase if concerns arise over any purchase that may be flagged as fraudulent by our Credit Card Processor. We may require further information to identify card holder such as billing address, name or correct CVV code.
Since our products are customized just for you, the average turnaround is 12-15 business days plus ship time. Some items take even longer depending on workmanship and popularity. Turnaround time varies from product to product, so please refer to product descriptions prior to placing an order. These times do not include holidays, rush season or acts of God beyond our control. Please plan accordingly prior to placing your order. We are always happy to answer any questions regarding shipping and will do our best to accommodate rush orders or requested dates but you must contact customer service to confirm your request. Three Hip Chicks promises our items are worth the wait!
All orders will ship UPS, Fed Ex or USPS priority mail. Please refer to your products estimated shipping time prior to contacting customer service regarding your order status. We will email tracking information as soon as it becomes available.
Three Hip Chicks is not responsible for packages that are shipped to an incorrect address due to customer error. Please include apartment/suite numbers as they are often missed. A $20 return item fee will be charged for returned packages. Again, please refer to your order confirmation carefully to ensure all information is correct.
Three Hip Chicks can not change Shipping address after your order is placed, so please use desired address at time of purchase. Customer is responsible for retrieving packages.
Please keep in mind if you have ordered multiple items, they may arrive at different times and in different packages.
Most personalization information will be entered in exact order. Traditional monograms are done in first, LAST, middle order.
EXAMPLE- Mary Ann Smith will appear as mSa
***There are a few minor exceptions on some Men’s items and cell phone cases that use the traditional block monogram font. In that case the initials are entered in the order, first, MIDDLE, last name order.
Examples of monogram and personalization fonts are displayed on each product. Please choose them carefully as your order will be processed EXACTLY as you enter it. Please contact us with any questions regarding any monogram or personalization etiquette prior to ordering.
Three Hip Chicks offer a wide variety of fonts to choose from. Each letter within each font choice is unique so please choose your font carefully.
**Please note: Some fonts such as the circle font the first letter may appear backwards, this is a traditional circle font. There are also some fonts such as Casual Script that are meant for a name and not a three letter monogram.
Colors on products may vary slightly depending on your computer resolution. Printed colors may also vary between products due to different mediums. For this reason color variances are unavoidable. Color variance is not a defect and will not be replaced or refunded.
*CERTAIN MONOGRAM FONTS ARE MEANT FOR A NAME NOT A THREE LETTER MONOGRAM. PLEASE MAKE SURE YOU HAVE REVIEWED YOUR ORDER TO ENSURE YOUR CHOICE OF COLORS, FONTS AND YOUR INITIALS ARE IN THE CORRECT ORDER BEFORE PLACING A CLAIM. CIRCLE MONOGRAMS WITH CERTAIN INITIALS WILL APPEAR BACKWARDS THIS IS TRADITIONAL AND NOT AN ERROR. THOSE ITEMS ARE NOT RETURNABLE and NO REFUND WILL BE AVAILABLE.
Our gold monogram necklaces come in a variety of metals, 14K, 14K goldfill, 22k gold vermeil and gold tone, consisting of a copper based metal with 3% gold and silver. *See product descriptions for details.Damages/Incorrect Order
Three Hip Chicks sells only the highest products in our industry. At times errors do occur or items are damaged during shipping. Three Hip Chicks wants to make sure you are satisfied with your purchase and will make every effort to correct any errors on our part. If we make a mistake on a monogram we will gladly get you a replacement, if you make a mistake, it is yours to keep. Damaged items will be repaired or replaced at Three Hip Chicks discretion. Any replacement will get the exact personalization stated in the original order. Please read the following information prior to contacting Three Hip Chicks Customer Service.
Product Listings- Three Hip Chicks makes every effort to list and describe products in detail along with detailed product photos. Three Hip Chicks is not responsible for product differences due to manufacturer product updates. This includes color variances and materials used.
iPhone cases-Our oh so cute phone cases arrive in perfect condition unless notified within 48 hours. If we are not notified of a damage within 48 hours of receipt, the consumer assumes all responsibility for the care and handling of our iPhone cases. Any damage incurred after the packaging is opened, is the responsibility of the consumer and will not be replaced or refunded. Three Hip Chicks will not replace or refund due to model error made by the consumer. Please know your phone model prior to ordering. Although our cases are tough, they are not unbreakable. Three Hip Chicks will not replace any case that is broken due to drops, nicks, scratches or mishandling. A case that is placed on a phone will be handled multiple times per day, and will incur normal wear and tear. Breakage and normal wear and tear due to customer mishandling is not a manufacturing defect and will not be replaced. Please be aware Hand sanitizer will remove the printed artwork on your case, and Three Hip Chicks strongly recommends avoiding contact with any chemicals/cleaning products while handling your phone case. We do not offer refunds on custom items, and will replace at our discretion. If your phone case is redone, it will get the exact personalization stated in the original order.
Custom OtterBox® cases -
OtterBox® does not extend their (1) Year limited warranty on any personalized or customized cases. However, Three Hip Chicks warranties our monogrammed and personalized OtterBox® cases for 30 days, on manufacturer defects as deemed defective by the Manufacturer, or design error's by the Manufacturer. Please be advised, your oh so cute new OtterBox® case arrives in perfect condition, unless otherwise notified within 48 hours. If your case arrives damaged please contact email@example.com, within 48 hours. Once your customized OtterBox® is removed from the packaging it is the sole responsibility of the owner to properly care and handle. Our OtterBox® Commuter and Defender cases are purchased from a US-based distributor and are real and Authentic products of Otterbox®.
Please note the following common occurrences. Three Hip Chicks will not replace or refund your product for any of the following reasons as they are a direct result of not taking proper care or handling a custom OtterBox® case.
*OtterBox® application-please follow all instructions carefully. Improper application can and will result in damaging your case and or printed image/monogram. Please refer to the following videos for tutorial on applying your case to your phone.
https://www.otterbox.com/apple-instructions/apple-instructions,default,pg.html -OtterBox® Defender application video
https://www.otterbox.com/apple-instructions/apple-instructions,default,pg.html-OtterBox® Commuter application video
*Color variation of printed design may vary from your computer or mobile device-Depending on the medium, OtterBox® Color, or computer monitor, the printed design may vary slightly. Three Hip Chicks will not replace an OtterBox® due to color variation. Printed Designs on our OtterBox® cases are matte in nature and do not constitute a defect.
*Drops, falls, nicks, dings or scratches to Printed Design-This is not a defect and is NOT covered under our 30 Day Warranty. Any damage incurred to the printed portion of your OtterBox®, can, and will compromise the integrity
of your customized and Monogrammed OtterBox® case. Once a ding or scratch has been made, some peeling MAY occur. Remember the OtterBox® case is still a viable product, and any damage to the printed portion will not compromise the effectiveness of the actual OtterBox® case. Three Hip Chicks will not replace or refund for these circumstances.
*Normal wear and tear-Three Hip Chicks will not replace or refund your case for normal wear and tear. Your device is used daily, multiple times a day. Your case will get dirty and scratch and this is a normal process. Remember WHITE will get dirty, and if this will be an issue for you, please choose another case color, such as black.
*Hand Sanitizer-Please be advised that Hand Sanitizer will compromise the printing on your case, as well as certain chemicals found in soap, cleaning agents, and other products. Three Hip Chicks will not replace or refund and advise against using these products, and use care when cleaning.
Three Hip Chicks hopes you love your new monogrammed and customized OtterBox® case! We know your super excited to receive your product in the mail so please take note of ship times. Our custom OtterBox® cases are in high demand and at times, we may run out of stock of models and colors, and we will notify you as soon as possible to accommodate
iPad/Kindle CasesOur iPad and Kindle cases are available for many models, Three Hip Chicks is not responsible for customer error made for model choice. Please have your model available prior to ordering. Three Hip Chicks has a 30 day warranty against manufacturer defects as deemed by the manufacturer. Please be aware normal wear and tear will occur. Our products come in perfect condition, and unless Three Hip Chicks is notified within 48 hours of delivery of a product, the consumer assumes all responsibility for the care of our products, and is responsible for any damage thereafter.
*Please use special care when putting one of our necklaces on or taking it off. The chains are often delicate and might break if you accidently pull it or catch it on something. We will not replace broken chains or shorten/lengthen chains ordered in the wrong length.
*Three Hip Chicks is not responsible for any sterling silver jewelry, gold tone jewelry, gold filled jewelry or 14K gold jewelry that has tarnished or discolored due to improper care. We suggest that all jewelry be kept in an airless box or bag to prevent tarnish. Normal wear and tear policies apply to all jewelry. Gold vermeil will wear off with extended wear, we offer re-dipping at a charge.
Please do not apply a decal to a newly painted wall. Allow 30 days for the wall to cure before placing the decal on the wall. Consider the texture on your walls before purchasing a decal. Slight texture should not be a problem but a rough texture wall may damage the decal or could not adhere properly. Application of Decals must be done within 3 weeks. Three Hip Chicks is not responsible for any damage or repairs resulting in the removal or application of wall decals. Please follow enclosed instructions . We welcome emails and can answer your questions about applying your decal.
If for any reason you receive an incorrect or damaged item, please contact customer service with the following information
- Name of purchaser
- Date of purchase
- Order number
- Supply a photo of your damaged item (front and back)
- Brief description of your claim.
Your claim will not be reviewed without the above information. Please refer to our contact us page for office hours and contact information. Once your claim is received please allow 2 business days for review.
If your claim is approved, please note that the item will be replaced with the same selections from your original order. No alterations to monogram font, monogram order, colors or model will be provided.
If you are a registered customer, you will be able to correspond with us and us with you. You will receive our emails and order tracking. If you shop as a guest only, you will receive order tracking only. Your emails may not be received by us based on your choice not to activate an account. Your email address is considered private based on your choice not to become a registered customer at checkout.
Privacy and Security
Three Hip Chicks is committed to respecting your privacy. We assure you that all personal information submitted to us via threehipchicks.com is kept secure and confidential and is not shared with third-party companies. We may contact you via email from time to time to alert you of special sales and promotions. If you wish to be removed from our email list, please contact us.
Please rad our privacy statement below, if you have any questions, feel free to contact us.
OUR PRIVACY STATEMENT:
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Three Hip Chicks
5 Magill Drive Grafton Massachusetts US 01519
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
We use the following tools to help us market our company better and measure our efforts online. These tools help us with sales, contests, sweepstakes, and surveys, as well as help us monitor and prevent fraud. This helps us keep our costs low and provide you with the best products and the best sales:
Below are the tools that we use to help us market and advertise our business:
AdWords is Google's online advertising service for search, display, and video advertising. We use Google AdWords conversion tracking code and cookies to help us track sales so we can understand costs associated with advertising and marketing our business within Google AdWords. It helps us know what advertising is working and relevact to our customers and what is not. It is a cookie that in essence it tells us what ads, traffic, and search terms help our customers find us through AdWords and the results achieved. Google also uses this information to ensure that they are serving the most relevant ads possible and to enhance their offering to the public.
'Google Site Stats' Privacy Notification
You may see a notifications after you have completed a transaction and purchased from our website. This link is a privacy notification from Google letting you know that you were tracked via our conversion cookie coming from an ad on our website when you completed a tranasaction.
Google Universal Analytics
This is Google's analytics service; we use analytics and analytics tracking cookies to analyze our digital marketing performance on our website. We use analytics to help us discover which of our marketing efforts are successful and which are not. Google uses Google Analytics cookies to help enhance their online services and offerings and we use it to help ours.
To Opt out of Google Analytics:
Google Display Advertising and DoubleClick
We use Google Display advertising that allows our ads to display ads on websites that are part of the Google Display Network. We have updated our Google Analytics code to support display advertising, and additionally enabled data about your traffic to be collected via the DoubleClick cookie. That enhances GA (Google Analytics) to include features like:
- Remarketing through Google Analytics for Display Advertising
Three Hip Chicks and Third-party vendors, including Google, show our ads on sites across the Internet.
Three HIp Chicks and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.
- Google Display Network Impression Reporting
Three Hip Chicks and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website.
- DoubleClick Campaign Manager integration and Google Analytics Demographics and Interest Reporting
We use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to help enhance our marketing and advertising.
You may be able to opt out of customized Google Display Network ads by visiting the Ads Preferences Manager:
The Google Analytics Opt-out Browser Add-on:
Your use of the Three Hip Chicks website without opting out means you understand and agree to data collection to provide you with remarketing ads using GA and cookies from other third party vendors based on your prior visits to this website and elsewhere on the Internet.
Here is a list of some of the cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from wherein.
We use Facebook ads to advertise our products on Facebook and get the word out on deals, sales, new products and collections. We try to make the advertising as relevant to you the customer as possible. Facebook ads can appear in your Facebook newsfeed, right column, or mobile feed (mobile phone). The ads can also appear in our partner's mobile apps. We use Facebook conversion tracking to let us know when you have completed a purchase and track sales. This helps us decide what is relevant and helps us know what advertising is working. The conversion tracking is a snippet of code or pixel that tells us what ads, target market, and traffic help us sell our products.
More Information on Facebook Ads:
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at:
Three Hip Chicks
[Re: Privacy Compliance Officer]
PO Box 552 North Grafton Massachusetts US 01536
Copyright and Trademarks
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3. You may quote extracts from the website with attribution to www.threehipchicks.com
For any other mode of sharing, please contact the author at firstname.lastname@example.org
Commercial use and distribution of the contents of the website is not allowed without express and prior written consent of the author.